ABOUT MESSAGENES

We help you inform and support your target audience in a personalized way, be it clients, mentors, volunteers, workers, stakeholders, etc. Use our platform to create tailored Focus Channels to capture stories, collect data, give feedback and personalize information. A Focus Channel is serves one audience and is a digital space to coordinate inputs, monitor progress, connect participants, inform and engage them and get feedback.

Messagenes Focus Channels are unique in that they enable roles. Give roles to persons and define what information each role should contribute or get. Participants enjoy being able to focus on the role they play and giving and getting related information within its context. This improves engagement and communication, makes monitoring easy, empowers staff, enables instant evaluations, fosters learning and generates proximity.
Focus Channels have many applications for businesses serving customers, for non-profits coordinating volunteers and measure impact, for schools guiding interns, etc.

It improves understanding and productivity, makes communications more effective, enhances customer service and empowers people.

Focus Channels help participants focus on their role in an activity. They serve to communicate efficiently, create proximity, improve quality of service and reduce the effort of supervising and evaluating results. Use Focus Channels to streamline processes, motivate your team and empower everyone with data.

We designed the platform to help users focus on their role and get relevant information.

- Mentoring Channels are used to support and monitor mentoring activity and track progress. They also make mentoring more fun by helping mentors to share experiences with each other.

- NFC Channels provide information tailored to the object and location of the NFC tag.

- Legal Channel provides all important legal or accounting documents in an orderly fashion and with explanations to the client.

- Internship Channels are used to support and monitor interns, share experiences, get feedback from company supervisors.

- Hotel Channels give guests all they need to know to get the most out of their stay. Guests access the information via the key of their room (with an NFC chip).

Information overload. People only get relevant information.

Time waste. No need to call to see what is going on.

Too much unrelated email and chat. One contextual channel.

Having to repeat things. Participants can consult the channel anytime.

Being in the dark. You no longer struggle to know what is going on or to collect data.

Your documents are everywhere (in email, chat, dropbox, etc.) Get one focus channel for all.

You are too busy. You get time make people feel special and included.

A Focus Channel serves a project or activity. It has a Newsroom that displays information for all participants. Information is organized in folders, called cards.

There are three types of cards:

  1. Storycards: used for stories, pictures and documents.
  2. DataCards: these are like forms and used to enter data.
  3. ReportCards: used to give and get feedback.

The cards are great because they enable you to tailor the content of a Newsroom to your audience. You add the cards that are relevant. The cards are also handy because they can be attached to roles. For example, if my role is to be a mentor, I get a StoryCard to post about my meetings with the mentee and a DataCard to respond to questions about that meeting.

Those who are entitled to post or enter data in the Newsroom can do so if they were assigned a role with a StoryCard or DataCard. Users go to the Newsroom to stay informed or, depending on their role, to add content and/or data (DataCards are personalized forms used to collect data).

It may seem strange to post on a StoryCard rather than just posting a story directly in a Newsroom. There are two reasons for this. One is that the card is tied to a role and entitles a person with this role to post in the Newsroom. The other is that it a card is like a folder, it helps organize content. Posting on a card is like putting your content in the right folder. With the cards we can give people the task to produce content or enter data. It also helps us and what content should appear in the Newsroom. In other words, the cards helps users focus and helps keep things within its context.

So, we use roles to define who should produce content or what data data each person should contribute. A user can be invited to a predefined role tied to specific StoryCards and tailored DataCards. When a user with a role accesses the Newsroom, two buttons appear. One to post on her StoryCard(s) and another to respond to her DataCard(s).

Register and create a Newsroom.

Personalize it with pictures and implement your corporate style. Define and create roles, and when done, generate add StoryCards and/or DataCards for each role. Next, invite users to a role so that they can start posting stories/documents or filling out their forms.
For example, in a mentoring activity, a “mentor” may need to tell what happened in the meetings and enter some data after each session with the mentee. A role called “mentor” is created and both a StoryCard and a DataCard are attached to and after that the mentors are invited to their role.

Once you have created and tested a Newsroom application you can make a template (called a Frame) and use the same model again.This way you can offer it to others, thereby multiplying your reach. If you want to collect data from all Newsrooms with your application, a collaborative Big Data can be generated that benefits all participants. This we call a data community.

NEWSROOM AND CHANNEL

When we talk about a channel we refer to the complete solution for one project or activity. This may consist of many different elements depending on the needs of the project or activity. It could be just one Newsroom or include a model to multiply Newsrooms, multiple Newsrooms, DataCards and a various datasets.
The Newsroom is the shared information space of your project or activity. It has a wall to inform contributors including the public in case of a public Newsroom. But is also the place where participants find the StoryCards, DataCards and ReportCards that are linked to their role. Before entering data, telling a story or reading a report, they can check the wall to understand the context. Every Newsroom has a URL and can be personalized to make it look like your own (corporate color, logo and header).
Not really, although a Focus Channel has a Newsroom that may look like the wall of Facebook. However, a Focus Channel connects people with their role: to produce stories and data or to give access to personalized reports. The use of roles makes it very different from social networks.
You can choose! If it is private, those with a password or a card (StoryCard, DataCard or ReportCard) will be able to access it, but if it is public, the whole world can see its wall. In any case,only the content on the wall of the Newsroom will be visible. Data/graphics can only be seen by the admin or through ReportCards linked to a role.
Easy, they can use the responsive web or our free APP to get to the Newsroom. There, if they were assigned a role with a StoryCard, they can publish images or texts on it. Same with DataCards. To add data they need to answer a DataCard tied to their role.
It appears on the timeline of the StoryCard itself and if that StoryCard is in Newsroom, on its wall. If the Newsroom is public it can be seen anyone and if private only by participants (those with a StoryCard or DataCard in the Newsroom) or by those with a password. In both cases, only the admin can see what was filled in on the DataCards.
To get people involved, all you have to do is use the “CREATE ROLE” option and when you are ready the “INVITE” option. In “CREATE ROLE”, you can create cards for role and also invite people to that role. An email is sent by the system to that person to ask for confirmation. When the role is accepted, an account is automatically created with access to the Newsroom/channel, where the new user will find his StoryCards, and/or DataCards. If your participant already has account with us, a new card will be added to it instantly.

You have many options. Each Newsroom has a URL. So one is to send the Newsroom via Whatsapp, SMS or email. Another one is to use a link or a widget on your website. An you can also use an NFC Tag or QR code to facilitate access, the advantage of NFC being that the user only needs to tap the tag to access the Newsroom.

Regular users of your Newsroom can save the link to their phone homescreen or download the APP. If they use the APP, they see all their Newsrooms when they open it.

A Newscenter is a collection of Newsrooms. Just like a Newsroom, it can be personalized (Corporate color and Logo). It is also available as a widget for your website. It has a URL an so an NFC or QR can activate a link to it.

It is useful for organizations with several Newsrooms. For example, one for each hotel the company owns, or in case of a non-profit, one for each volunteer activity.

ROLES

We help people focus on their role. Understanding what someone’s role is in a project or activity is essential. This makes the information more relevant for users.
The role defines how a person participates in a project or activity. In other words, what stories do they need to share (with StoryCard(s)), what data they should give (with DataCard(s)) and what insights they should get (ReportCard(s)). role
The same person can have more than one role in the a Newsroom. Also a person can have roles in various Newsrooms/channels.

CARDS: STORYCARDS, DATACARDS AND REPORTCARDS

In general, cards are assigned to roles. They enable persons to participate in a project or activity. However, StoryCards can also be used as folders to organize content for the Newsroom users. And public DataCards exist as forms for the public.
StoryCards are used to add content. They are almost always linked to a specific role and used to share photos, text and annexes. StoryCards can be edited by their user (name, photo, language, contact info).
Content can appear in multiple Newsrooms. Imagine you want to post content only once but make it show up in all Newsrooms that were created with the same model (Frame). In that case, you add a Global StoryCard to the model. When someone uses the model to get a copy of the Newsroom, the Global StoryCard is added to that Newsroom, and anything posted on that Global StoryCard is shown on its timeline.
DataCards are like forms and are used to gather data. They are usually linked to a role but unlike StoryCards they are not owned by one user. The same DataCard can be assigned to multiple users so that all collected data is added to the dataset of that DataCard.
ReportCards distribute insights. The ReportCards are tailored to roles and can be sent to both internal and external users. That is why ReportCards are a good way to share dashboards of your newly collected data with stakeholders.

DATA CAPTURE AND THE POSTING OF CONTENT

For many reasons, Messagenes is a unique tool to collect data. One is that the data is enriched with the context as stories can be linked to datapoints. Another is that it is a win-win for those who give and those who need the data. Giving data can be a tedious exercise unless you get information and insights in return. Also, Messagenes provides the option to create a Big Data between all the Newsrooms that use the same DataCards.
M+ collects data via DataCards (individualized forms). Participants answer the DataCards with the questions for their role, within the context of a Newsroom and at an agreed frequency. The same DataCard can be used to collect and aggregate data from multiple roles and Newsrooms.
At M+, data that is entered into a form (DataCard) belongs to person/organization in whose account the DataCard (form) was generated.

Participants do only see the data they entered themselves. The admin of a Newsroom can see the data of all participants.

A special case is the data community. The owner of a model can see all data if he, at the outset and with the consent of all participating organizations, decided to create and manage a central database for his data community.

M+ does not use data generated on the platform for other goals than to provide the service itself. The data will always remain property of the clients or users. Our business model does not rely on advertisement revenues.

An admin can export/download the raw data in excel, sav, csv or pdf format.
In Messagenes, StoryCards are used to organize and distribute content and to post stories. They also serve to give participants, via a role, the right to contribute content (texts, pictures, annexes) to a Newsroom.
In principle, the content that is being posted belongs to the owner of the StoryCard on which it is posted. However, it can also belong to the owner of the Newsroom this StoryCard is in. This depends on whether or not the owner of the Newsroom activated the “content control” feature upon its creation. With “content control”, the owner of the StoryCard agrees formally that all content posted in the Newsroom belongs to the owner of that Newsroom.
Sometimes the organization wants to own the content that is being generated, exclude the possibility that the author deletes it without consent, or wants to be able to edit the content at will. In that case, content control can be activated upon creating the Newsroom.
We use EU based protected servers on AWS (Amazon Web Services) with HTTPS. We also have password protection and urge users not to share their passwords.

APP

Yes you can find it on both. The APP makes it easy for the participant to enter the Newsroom, post on StoryCards and reply to DataCards. The APP also enables notifications. Just download the APP and login or register.

The APP is made specifically for contributors. For Admins we recommend using a PC and the web interface.

Yes, the responsive version of Messagenes is great. You don't need the APP. But for easy access, we recommend to save the link to their Newsroom on the homescreen of their phone. If not, they may not find their Newsroom back.

FRAMES (MODELS)

The Frame is the structure of a channel model in M+. It defines who contributes and who receives information. The Frame defines the roles and, for each role, who will produce the content, who will fill in the data and who will receive certain types of feedback.

The purpose of the Frame is to enable the multiplication of a model and to collect data from all its copies. Before making a Frame, we recommend developing the model in a Newsroom. When you are happy with it, you can always make a Frame out of it so that others can use your model.

The data always belongs to the creator of the DataCard, and the posted content belongs to the user or the owner of the Newsroom, the latter if the Newsroom uses Content Control.

A Frame, however, can be used in many projects or activities. If that is the case it will produce large quantities of data and content. This requires the creation of a data community with its own rules set that define the conditions for making the data available to its members (of interest to NGO’s, Researchers, Federations, etc.). Our terms and conditions make that possible.

COLLABORATIVE INTELLIGENCE AND BIG DATA

We talk about collaborative intelligence when a group of organizations and/or individuals contribute information by posting content or filling in formularios (DataCards) and receive real-time feedback and insights based on the collected data. Thus, all participants engage with information. It’s a model designed to benefit individual participants as much as their organizations.

Messagenes can be used to aggregate data from many projects or activities and sharing insights in real-time between the collaborating organizations. This we call the Big Data of a community, or in short a “data community”

For 3 reasons, a formal data community is key when building a collaborative intelligence network:

-To define membership requirements.

-To supervise the data collection and data management.

-To establish rule sets for the use the collected data.

If you are interested in creating a data community for mentoring, the Civic Media Foundation (www.civicfound.org) can help.

PARTNERS

Messagenes Channel Partners develop and implement applications, create data communities (collaborative Big Data) and offer data analysis solutions.

Partners share the platform revenues generated by their applications.

Messagenes Service Partners give support to clients of Channel Partners.

We are looking for local partners that can give support to activities like social mentoring programs. They invoice their clients directly for all consulting work and receive a commision on platform revenues.
We offer training and support for professionals so that they design, develop, create and distribute all kinds of M+ applications.
Contact us via info@messagenes.com and tell us something about your business.

PRICING

It is for individual users who get or participate in a channel. However, the channel owner pays per channel and registered user after a free trial period.
Yes, the free plan has access to the complete version of Messagenes.

We charge per per registered user. The cost per registered user is between 1 and 2 euros al month depending on the volume.

These prices can differ if you buy an existing application as in that case price is determined by the owner of the application. For example, Social Mentoring programs enjoy special rates negotiated by the Civic Media Foundation (www.civicfound.org). They pay 0,50-0,70 €/month per mentor with a minimum of 35 euros per month for up to 50 mentors.

Credit card or bank transfer are the two options. However, the latter only if you pay per year for a specific plan.
Yes, there are plans. Each channel application can have its own plans.
Yes, through the Civic Media Foundation. For more information contact us in www.civicfound.org/contact.

1) When payments are one month late, your account will continue to be active but you will not be able to see or use the generated content. During a period of three months you will be able to recover the contents if you pay the outstanding amounts.

2) After this three month period and without having received full payment for the outstanding amounts, we will suspend your account and contents. We will offer you a new period of 9 months to be able to recover after payment of all outstanding amounts plus a fine equivalent to three months of usage.

3) If this second period ends without having paid the debt, we will cancel your account and your data definitively and you will no longer be able to recover it.