ABOUT MESSAGENES

We help you empower your community in three ways:

  1. Easy access to your channels with NFC tags.
  2. An activity platform with role-based communication.
  3. Data to monitor activities and track progress.

EASY ACCESS

Messagenes:

  • facilitates direct access to your channels with NFC tags.
  • manages the direct access tags (NFC) remotely.
  • supplies design NFC Tags for activities, web and social media (check out our shop at shop.messagenes.com)

ACTIVITY PLATFORM

Messagenes enables communities to engage their members with personalized information flows according to their roles. In real life, both context and role are clear as we understand what to say as a patient, boss or friend. Yet in the digital world this is harder.

So we help engage users in a distraction free, fenced-off space with information tailored to their role. The so-called Newsroom serves to inform, share stories, get feedback, give support, collect data and learn with multiple communications technologies (timelines, chat, videoconferencing, forms, library, gallery).

To help you get started, we created templates for different types of activity. Choose one on our home page. With the templates you are ready to:

  • Invite people to preconfigured roles.
  • Edit the questions on the forms and off you go.
  • Use the pictures of the template or just replace them.
  • Add roles, forms, etc.
Can people find your channels? Do they remember how to get back? With the M+ Direct Access Tags your members carry it with them and simply tap it with their phone to access your channel. A key chain tag reminds them to use your social media channels, portal, website or M+ activity channel.
The tags contain a fixed URL that points to the M+ NFC HUB. Here you can add a destination URL and manage your NFC Tags. It enables you to change any URL in your NFC Tags remotely.

Purchase some NFC Tags from the Messagenes Shop (shop.messagenes.com) and activate them by tapping them with an NFC enabled phone.

For existing NFC Tags, simply register and/or log in, then go to the NFC Hub. Here you can generate an incoming URL and program (or change) an outgoing one.

There are 2 ways to get started with the activity platform:

  1. Get an M+ NFC Direct Access Tag for your activity of choice (here) and tap it with your phone. You will be asked to give an email and next you´ll have the activity template in your account.
  2. Register, look for an activity template that fits your needs and activate it.

In both cases you’ll see the activity template Newsroom in your account. Personalize it with pictures and implement your corporate style.. Invite users to the predefined roles. They will receive an email invitation. When they accept, they register automatically and can start posting stories/documents or filling out their forms. If the channel is private, only users with a role or a password can enter the channel. If public, anyone can see the timeline and the StoryCards.

For example, in a mentoring activity, a “mentor” may need to tell what happened in the meetings and enter some data after each session with the mentee. A role called “mentor” is created and both a StoryCard and a DataCard are attached to it. Then mentors have to be invited to this role.

Remember it is free. You do not need to pay nor give payment details. Just get started and enjoy the basic plan for free.

Role-based communications is more effective. It helps you engage inform and provide support in a personalized way, be it clients, mentors, volunteers, workers, stakeholders, etc. Use our platform to tailor communications for each role: capture stories, collect data, give feedback and report.

Messagenes uses roles to personalize information flows. Give roles to persons and define what information each role should contribute or get. Participants enjoy being able to focus on the role they play and giving and getting related information within its context. This improves engagement and communication, makes monitoring easy, empowers staff, enables instant evaluations, fosters learning and generates proximity.

Once you have improved the template and created your own activity model you can turn it into a a so-called frame so that others use it as a template. This way copies of your activity model with the same roles and information flows can be made. A frame is handy if you have multiple teams or groups doing the same thing. This way you can offer it to others, thereby multiplying your reach. If you want to collect data from all Newsrooms with your application, a collaborative Big Data can be generated that benefits all participants. This we call a data community.

An activity platform provides a fenced off space with a role-based communications system that gives focus to participants. It represents all relevant information on a joint activity and tailors information flows to the roles people play. It is social but not social media as user data is not shared to distract users with personalized content. An activity platform helps your audience focus, while you stay in control of the context, customer journey, user experience and data you collected. With existing social channels, keeping the attention of your audience is very hard as your messages are being lost in a sea of competing content. Social media overwhelms and distracts users with all kinds of information.

Imagine an island. There is only one activity and all visitors are engaged in the same activity. Each person has a role which determines the information they give and get. Data and content are safe on the island because there is no exchange with other islands. Yet, visitors come and go.

It improves understanding and productivity, makes communications more effective, enhances customer service and empowers people. It makes participants focus on their role in an activity. Communicate efficiently, create proximity, improve quality of service and reduce the effort of supervising and evaluating results.

We designed the platform to help users focus on their role and get relevant information.

Information overload. Participants only get relevant information.

Time wasted. Users instantly see what is going on.

Too much unrelated email and chat. Everything is in one contextual channel.

Having to repeat things. The channel is the place of reference.

Being in the dark. You no longer struggle to collect data.

Your documents are everywhere (in email, chat, Dropbox, etc.). Everything about something is in its channel.

You are too busy. You get time make people feel special and included.

Consult our catalog for activity templates to find one that fits you. You can find there, for example:

- Mentoring Activity. For mentors, mentees and mentoring coordinators. Used to support and monitor mentoring activity and track progress. They also make mentoring more fun by helping mentors to share experiences with each other.

- Business Activity. For clients. Provides all important documents, like legal or accounting, in an orderly fashion and with explanations to the client.

- Restaurant Menu Activity. Post-covid a touch-less restaurant menu is a must. This template makes it easy to get started but don´t forget to get the MENU Tags that go with it.

- Hotel Activity. For hosts, staff and guests. Gives guests all they need to know to get the most out of their stay. Guests access the information via the key of their room (with an NFC chip).

An activity has a common space called a Newsroom. This serves all those engaged in the activity. The Newsroom displays information. This can be organized per role and in folders, called cards.

There are three types of cards:

  1. StoryCards: used for stories, pictures and documents.
  2. DataCards: these are like forms and used to enter data.
  3. ReportCards: used to give and get feedback.

The cards are great because they enable you to tailor the content of a Newsroom to your audience. You add the cards that are relevant. The cards are also handy because they can be attached to roles. For example, if my role is to be a mentor, I get a StoryCard to post about my meetings with the mentee and a DataCard to respond to questions about that meeting.

Those who are entitled to post or enter data in the Newsroom can do so if they were assigned a role with a StoryCard or DataCard. Users go to the Newsroom to stay informed or, depending on their role, to add content and/or data (DataCards are personalized forms used to collect data).

It may seem strange to post on a StoryCard rather than just posting a story directly in a Newsroom. There are two reasons for this. One is that the card is tied to a role and entitles a person with this role to post in the Newsroom. The other is that it a card is like a folder, it helps organize content. Posting on a card is like putting your content in the right folder. With the cards we can give people the task to produce content or enter data. It also helps us and what content should appear in the Newsroom. In other words, the cards helps users focus and helps keep things within its context.

So, we use roles to define who should produce content or what data data each person should contribute. A user can be invited to a predefined role tied to specific StoryCards and tailored DataCards. When a user with a role accesses the Newsroom, two buttons appear. One to post on her StoryCard(s) and another to respond to her DataCard(s).

NEWSROOM

The Newsroom is the shared information space of your activity. It has a timeline where only participants with a role are able to post. This can be see by the public in case of a public Newsroom by in case of a private Newsroom by the participants only. The Newsroom is also the place where participants find the StoryCards, DataCards and ReportCards that are linked to their role. Before entering data, telling a story or reading a report, they can check the wall to understand the context. Every Newsroom has a URL and can be personalized to make it look like your own (corporate color, logo and header).
Not really, although an activity has a Newsroom that may look like the wall of Facebook. However, Messagenes connects people that share an activity with their role: to produce stories and data or to give access to personalized reports. The use of roles makes it very different from social networks.
You can choose! If it is private, those with a password or a card (StoryCard, DataCard or ReportCard) will be able to access it, but if it is public, the whole world can see its wall. In any case,only the content on the wall of the Newsroom will be visible. Data/graphics can only be seen by the admin or through ReportCards linked to a role.
Easy, they can use the responsive web or our free APP to get to the Newsroom. There, if they were assigned a role with a StoryCard, they can publish images or texts on it. Same with DataCards. To add data they need to answer a DataCard tied to their role.
It appears on the timeline of the StoryCard itself and if that StoryCard is in Newsroom, on its wall. If the Newsroom is public it can be seen anyone and if private only by participants (those with a StoryCard or DataCard in the Newsroom) or by those with a password. In both cases, only the admin can see what was filled in on the DataCards.
To get people involved, all you have to do is use the “CREATE ROLE” option and when you are ready the “INVITE” option. In “CREATE ROLE”, you can create cards for role and also invite people to that role. An email is sent by the system to that person to ask for confirmation. When the role is accepted, an account is automatically created with access to the Newsroom/channel, where the new user will find his StoryCards, and/or DataCards. If your participant already has account with us, a new card will be added to it instantly.

You have many options. Each Newsroom has a URL. So one is to send the Newsroom via Whatsapp, SMS or email. Another one is to use a link or a widget on your website. An you can also use an NFC Tag or QR code to facilitate access, the advantage of NFC being that the user only needs to tap the tag to access the Newsroom.

Regular users of your Newsroom can save the link to their phone homescreen or download the APP. If they use the APP, they see all their Newsrooms when they open it.

A Newscenter is a collection of Newsrooms. Just like a Newsroom, it can be personalized (Corporate color and Logo). It is also available as a widget for your website. It has a URL an so an NFC or QR can activate a link to it.

It is useful for organizations with several Newsrooms. For example, one for each hotel the company owns, or in case of a non-profit, one for each volunteer activity.

ROLES

We help people focus on their role. Understanding what someone's role is in an activity is essential to stay within context. It makes the information more relevant for users. In real life, both context and role are clear, as we understand what to say as a patient, boss or friend. Yet in the digital world this is harder.
The role defines how a person participates in a project or activity. In other words, what stories do they need to share (with StoryCard(s)), what data they should give (with DataCard(s)) and what insights they should get (ReportCard(s)). role
The same person can have more than one role in the a Newsroom. Also a person can have roles in various Newsrooms/channels.

CARDS: STORYCARDS, DATACARDS AND REPORTCARDS

In general, cards are assigned to roles. They enable persons to participate in a project or activity. However, StoryCards can also be used as folders to organize content for the Newsroom users. And public DataCards exist as forms for the public.
StoryCards are used to add content. They are almost always linked to a specific role and used to share photos, text and annexes. StoryCards can be edited by their user (name, photo, language, contact info).
Content can appear in multiple Newsrooms. Imagine you want to post content only once but make it show up in all Newsrooms that were created with the same model (Frame). In that case, you add a Global StoryCard to the model. When someone uses the model to get a copy of the Newsroom, the Global StoryCard is added to that Newsroom, and anything posted on that Global StoryCard is shown on its timeline.
DataCards are like forms and are used to gather data. They are usually linked to a role but unlike StoryCards they are not owned by one user. The same DataCard can be assigned to multiple users so that all collected data is added to the dataset of that DataCard.
ReportCards distribute insights. The ReportCards are tailored to roles and can be sent to both internal and external users. That is why ReportCards are a good way to share dashboards of your newly collected data with stakeholders.

DATA CAPTURE AND THE POSTING OF CONTENT

For many reasons, Messagenes is a unique tool to collect data. One is that the data is enriched with the context as stories can be linked to datapoints. Another is that it is a win-win for those who give and those who need the data. Giving data can be a tedious exercise unless you get information and insights in return. Also, Messagenes provides the option to create a Big Data between all the Newsrooms that use the same DataCards.
M+ collects data via DataCards (individualized forms). Participants answer the DataCards with the questions for their role, within the context of a Newsroom and at an agreed frequency. The same DataCard can be used to collect and aggregate data from multiple roles and Newsrooms.
At M+, data that is entered into a form (DataCard) belongs to person/organization in whose account the DataCard (form) was generated.

Participants do only see the data they entered themselves. The admin of a Newsroom can see the data of all participants.

A special case is the data community. The owner of a model can see all data if he, at the outset and with the consent of all participating organizations, decided to create and manage a central database for his data community.

M+ does not use data generated on the platform for other goals than to provide the service itself. The data will always remain property of the clients or users. Our business model does not rely on advertisement revenues.

An admin can export/download the raw data in excel, sav, csv or pdf format.
In Messagenes, StoryCards are used to organize and distribute content and to post stories. They also serve to give participants, via a role, the right to contribute content (texts, pictures, annexes) to a Newsroom.
In principle, the content that is being posted belongs to the owner of the StoryCard on which it is posted. However, it can also belong to the owner of the Newsroom this StoryCard is in. This depends on whether or not the owner of the Newsroom activated the “content control” feature upon its creation. With “content control”, the owner of the StoryCard agrees formally that all content posted in the Newsroom belongs to the owner of that Newsroom.
Sometimes the organization wants to own the content that is being generated, exclude the possibility that the author deletes it without consent, or wants to be able to edit the content at will. In that case, content control can be activated upon creating the Newsroom.
We use EU based protected servers on AWS (Amazon Web Services) with HTTPS. We also have password protection and urge users not to share their passwords.

APP

Yes you can find it on both. The APP makes it easy for the participant to enter the Newsroom, post on StoryCards and reply to DataCards. The APP also enables notifications. Just download the APP and login or register.

The APP is made specifically for contributors. For Admins we recommend using a PC and the web interface.

Yes, the responsive version of Messagenes is great. You don't need the APP. But for easy access, we recommend to save the link to their Newsroom on the homescreen of their phone. If not, they may not find their Newsroom back.

FRAMES (MODELS)

The Frame is the structure of a channel model in M+. It defines who contributes and who receives information. The Frame defines the roles and, for each role, who will produce the content, who will fill in the data and who will receive certain types of feedback.

The purpose of the Frame is to enable the multiplication of a model and to collect data from all its copies. Before making a Frame, we recommend developing the model in a Newsroom. When you are happy with it, you can always make a Frame out of it so that others can use your model.

The data always belongs to the creator of the DataCard, and the posted content belongs to the user or the owner of the Newsroom, the latter if the Newsroom uses Content Control.

A Frame, however, can be used in many projects or activities. If that is the case it will produce large quantities of data and content. This requires the creation of a data community with its own rules set that define the conditions for making the data available to its members (of interest to NGOs, Researchers, Federations, etc.). Our terms and conditions make that possible.

COLLABORATIVE INTELLIGENCE AND BIG DATA

We talk about collaborative intelligence when a group of organizations and/or individuals contribute information by posting content or filling in forms (DataCards) and receive real-time feedback and insights based on the collected data. Thus, all participants engage with information. It’s a model designed to benefit individual participants as much as their organizations.

Messagenes can be used to aggregate data from many projects or activities and sharing insights in real-time between the collaborating organizations. This we call the Big Data of a community, or in short a “data community”

For 3 reasons, a formal data community is key when building a collaborative intelligence network:

-To define membership requirements.

-To supervise the data collection and data management.

-To establish rule sets for the use the collected data.

If you are interested in creating a data community for mentoring, the Civic Media Foundation (www.civicfound.org) can help.

PARTNERS

Messagenes Partners develop and implement models, create data communities (collaborative Big Data) and offer data analysis solutions. They market their solutions and share in the platform revenues generated by their applications. They benefit from M+ implementation and consulting work for which they invoice their clients directly.
We offer training and support for professionals so that they design, develop, create and distribute all kinds of applications.
Contact us via info@messagenes.com and tell us something about your business.

PRICING

Yes, it is for individual users who get or participate in a channel as well as for channel owners. However, the channel owner may opt for a paid plan.
Yes, the free plan has limited access to the complete version of Messagenes.

That depends on the number Newsrooms/channels you use, the number of registered users in your channels, the number of responses to your DataCards and the number of languages you deploy.

Basic Standard Premium Pro Custom
Newsrooms 2 4 15 35 >35
Invitees with a role in the Newsroom 12 24 50 75 >75
Languages 2 4 Unlimited Unlimited Unlimited
Completed forms per month 50 100 350 1000 >1000
Chat No Yes Yes Yes >Yes
Price without VAT/month 0€ 6€ 19€ 39€ Contact us
Price without VAT/year 0€ 66€ (5,5 €/mo) 209€ (17,5 €/mo) 429€ (35,75 €/mo) Contact us
Credit card or bank transfer are the two options. However, the latter only if you pay per year for a specific plan.
Yes, there are plans. Each specific application can have its own custom plan.
Yes, through the Civic Media Foundation. For more information contact us in www.civicfound.org/contact.

1) When payments are one month late, your account will continue to be active but you will not be able to see or use the generated content. During a period of three months you will be able to recover the contents if you pay the outstanding amounts.

2) After this three month period and without having received full payment for the outstanding amounts, we will suspend your account and contents. We will offer you a new period of 9 months to be able to recover after payment of all outstanding amounts plus a fine equivalent to three months of usage.

3) If this second period ends without having paid the debt, we will cancel your account and your data definitively and you will no longer be able to recover it.