ABOUT MESSAGENES

We make it easy to explain and coordinate an activity. Today, you may be using whatsapp, email and surveymonkey to manage and inform your participants. But a single channel is much more practical for your community: one place to monitor progress, connect participants, inform and engage them and get feedback.

Activity channels can be for non-profits with volunteers, for schools guiding interns and for businesses improving the client experience, etc. Participants enjoy having all relevant information within its context. This improves engagement, makes monitoring easy, enables fast evaluations, fosters learning and generates proximity.

The information center of an activity is called a Newsroom. A group of Newsrooms is called a Newscenter (for example, the same mentoring program in different cities). The admin creates roles and invites participants to each role.

Participants go to the Newsroom to add content to a StoryCard or reply to a "datacard" (a form). What they contribute, depends on the role they play in the activity.

To get started with an activity, just use an existing activity template for your Newsroom or you can create your own Newsroom.

In both cases, the next step it to think what roles people have and who to invite for each role. The application defines what information each role should give and get. For example, in a mentoring activity, a "mentor" may need to describe and enter some data for each meeting with the mentee. In return, she gets an overview of her activity as a mentor.

Once you have created an application (for example, a football coach) you can offer it to others, thereby multiplying your reach. Between all users of your application, a collaborative big data can be generated that nourishes all participants with insights.

Reduce the number of channels you may be using for your activity (i.e. chat, email, google forms, dropbox) to just one. This helps participants focus on the activity, communicate efficiently, create proximity, improve quality of service and reduce the effort of supervising participants and evaluating results. In addition, you can streamline your processes, motivate your team and empower everyone with data.

We distinguish between two main types of activity channels:

  1. Information Channels. Used for personalized interaction (with clients for example).
    1. Traveller's Channel is used by tour operators to provides details of a multi day tour as well as a direct contact with the home base.
    2. Welcome Guide gives tourist rental guests all they need to know about check in/checkouts, the place and its surroundings. They can also be useful to organize and present the documents of a client.
    3. A Legal, Accounting or Property Channel provides all important documents in an orderly fashion and with explanations to the client.
  2. Cooperation Channels. Used mainly to coordinate participants with specific roles. These are used to capture data, monitor activity, take action, measure and evaluate progress.
    1. Mentoring Channels are used to to monitor activity and progress. They also make mentoring more fun by helping mentors to share experiences with each other.
    2. Internship Channels are used to monitor interns, share experiences, get feedback from company supervisors.

Do your participants disconnect or lose information?

Are you losing time calling around to inform and see what is going on?

Do you suffer from lot's of (often unrelated) email or chat messages?

Are you tired of repeating the same message over and over?

Do you struggle collecting data for progress reports?

Do you use different channels to connect with participants (email, social networks or chat).

Is it hard to give a personalized experience and make people feel included?

NEWSROOM/CHANNEL

A Newsroom is your Activity Channel. Here is where participants find the StoryCards, DataCards and ReportCards that are linked to their role. They can see the context before adding content or filling-in data or getting feedback. Every Newsroom has a URL and can be personalized to make it look like your own (corporate color, logo and header).
Not really, although the Activity Channel wall and timelines looks like it. The channel can do a lot more: it collects content and data, distributes reports and inform users according to the role a person fulfills. The use of roles makes it very different from social networks.
You can choose! If it is private those with a card (StoryCard, DataCard or ReportCard) or password will be able to access it, but if you want the whole world to see your activity, that’s fine with us. In any case they will only see the content on the timeline. Data/graphics can only be seen through ReportCards linked to role.
Easy, they can use the responsive web or our free APP. They can publish images or texts using StoryCards they have in a Newsroom. To add data they need to answer a DataCard in the Newsroom.
In a public Newsroom, posted content can be seen by anyone and in a private Newsroom by participants only or by those with a password. In both cases, only the admin can see the replies of DataCard. As admin, you can always download the raw data in excel, sav, csv or pdf format.
To get people involved, all you have to do is use the "CREATE ROLE" and "INVITE" option. Here you can create cards for role and invite a participant to that role. Once accepted, an account is automatically created with access to the Newsroom/Channel, where the new user will find his StoryCards, and/or DataCards. If your contributor already has account a new card will be added to it instantly.
Just send the channel via Whatsapp, SMS or email, or link your website to the Newsroom. You can also use our widget to integrate the Newsroom timeline on your website or printed material. Every Newsroom has a URL and a QR-code.
A Newscenter is a collection of related Newsrooms/Channels. Just like a Newsroom, it has a URL and can be personalized (Corporate color and Logo). It is also available as a widget for your website or QR for printed material.

Roles

Understanding what someone’s role is in your activity is essential. M+ is unique in that it is role driven. This makes the information more relevant for users.
The role defines how a person participates in the activity. In other words, what content they need to share (StoryCard), what data they should give (DataCard) and what insights they get (ReportCard) role
The same person can have more than one role in the a Newsroom. Also a person can have different roles in various Newsrooms/channels.

CARDS: STORYCARDS, DATACARDS AND REPORTCARDS

Cards are assigned to roles. They enable persons to participate in an activity.
StoryCards are used to add content. They are linked to a specific role and used to share photos, text and anexes. StoryCards can be edited by their user (name, photo, language, contact info).
Content can appear in multiple Newsrooms. Imagine you want to post content only once but make it show up in all Newsrooms that were created with the same model (frame). In that case, you add a Global StoryCard to the model Newsroom. When someone uses the model to get a copy of the Newsroom, the Global StoryCard is added to that Newsroom, and anything posted on that Global StoryCard is shown on its timeline.
DataCards are like forms and are used to gather data. The same DataCard can be assigned to multiple users. The admin creates the DataCards with its questions and invites participants.
ReportCards distribute insights. The ReportCards are personalized for roles and be sent to both internal and external users. That is why ReportCards are a good way to share your newly collected data with stakeholders.

DATA CAPTURE AND THE POSTING OF CONTENT

Yes, Messagenes is a great tool to collect data and also to distribute reports, generated with this data. The advantage is that the data is enriched with the context of the activity.
M+ collects data via DataCards (individualized forms). Participants answer the questions for their role, within the context of an ActivityNewsroom and at a given frequency. The same DataCard can be used to collect and aggregate data from multiple Newsrooms.
At M+, data that is entered into a form (DataCard) belongs to person/organization in whose account the DataCard (form) was generated.

Participants do only see the data they entered themselves. The admin of a Newsroom can see the data of all participants and, depending on the settings, the owner of an application (an activity model) can decide to create and manage a central database for himself or his data community.

M+ does not use data generated on the platform for other goals than to provide the service itself. The data will always remain property of the clients or users. Our business model does not rely on advertisement revenues nor the data that these require.

The data can easily be exported en various formats (csv, excel, sav y pdf).
In Messagenes, StoryCards are used to organize and post content. The StoryCards also serve as a means to give partipants the right to contribute content (texts, pictures, anexes) to a Newsroom.
The content that is being published in Messagenes belongs to the owner of the StoryCard on which it is posted, or to the Newsroom that same StoryCard is in. This depends on whether or not owner of the Newsroom activated the "content control" feature upon its creation. With "content control", all content posted in the Newsroom belongs to the owner of that Newsroom.
Sometimes the organization wants to own the data produced and avoid the user from deleting it without consent or to be able to edit the content at will. In that case, content control can be activated upon creating the Newsroom.
We use protected servers on AWS with HTTPS. We also have password protection and urge all users not to share their passwords.

APP

Yes you can find it on both. The APP makes it easy for the participant to enter the activity channel and post on StoryCards and reply to datacards. The APP also enables notifications.

The APP is made< specifically for participants. Our web version is better for activity coordinators.

Yes, the responsive version of Messagenes is great. You don't need the APP. Only if you want to enter into your account without logging in and immediately see a list of your Newsrooms, the APP is handy.

FRAMES (MODELS)

The Frame is the basic structure of an activity in M+. It defines the give and take: who contributes and who receives information at what time. For an activity, the Frame defines the roles and, for each role, who will produce the content, who will fill in the data and who will receive certain types of feedback.

The purpose of the frame is to enable the multiplication of a model and to collect data from all its copies. You can make your own Frame or you can use a Frame that someone with a similar project has already created.

If your Frame is being used in many activities, it will produce large quantities of data and content. That data always belongs to the creator of the DataCard, and the posted content belongs to the user or the owner of the Newsroom, the latter if the Newsroom uses Content Control. A frame, however, enables a data community with its own rules set that define the conditions for making the data available to its members (of interest to NGO’s, Researchers, Federations, etc.).

COLLABORATIVE INTELLIGENCE AND BIG DATA

Each participant contribute by posting content or filling in formularios (DataCards). They can also receive feedback based on the collected data. Thus, participants engage with information. It’s a model we call collaborative intelligence, designed to benefit participants (volunteers, employees & contributors) as much as the organization itself, so the community at large benefits the most.

Messagenes can be used to aggregate data from many activities and sharing in insights in real-time between the collaborating organizations. This we call a data community.

Establishing a data community is key when building a collaborative intelligence network, for three reasons:

-To define membership requirements.

-To supervise the data collection and data management.

-To establish rule sets for the use the collected data.

If you are interested in creating a data community for social good, the Civic Media Foundation (www.civicfound.org) can help.

PARTNERS

Messagenes Activity Partners develop and implement activity applications, create data communities (collaborative big data) and offer data analysis solutions. Partners share the platform revenues generated by their applications.
We are looking for local partners that can give support to activities like social mentoring programs. They invoice their clients directly for all consulting work and receive a commision on platform revenues.
We offer training and support for professionals so that they design, develop, create and distribute all kinds of M+ applications.
Contact us via info@messagenes.com and tell us something about your business.

PRICING

It is for individual users who get or participate in a channel. However, the channel owner pays per channel and registered user after a free trial period.
Yes, the free plan has access to the complete version of Messagenes.

We charge per channel and per registered user. The cost per channel varies between 2 and 3 euros per month depending on the quantity. The cost per registered user is between 1 and 2 euros al month depending on the volume.

These prices can differ if you buy an existing application as in that case price is determined by the owner of the application. Social Mentoring programs enjoy special rates negotiated by the Civic Media Foundation (www.civicfound.org). They pay 0,50-0,70 €/month per mentor with a minimum of 35 euros per month for up to 50 mentors.

Credit card or bank transfer are the two options. However, the latter only if you pay per year for a specific plan.
Yes, there are plans. Each application can have its own plans. The Traveller's Channel for instance. The plan is a licence to make an agreed number of channels using the model of the application. Please first find an application of interest to you and contact us for available plans if you can't find one.
Yes, through the Civic Media Foundation. For more information contact us in www.civicfound.org/contact.

1) When payments are one month late, your account will continue to be active but you will not be able to see or use the generated content. During a period of three months you will be able to recover the contents if you pay the outstanding amounts.

2) After this three month period and without having received full payment for the outstanding amounts, we will suspend your account and contents. We will offer you a new period of 9 months to be able to recover after payment of all outstanding amounts plus a fine equivalent to three months of usage.

3) If this second period ends without having paid the debt, we will cancel your account and your data definitively and you will no longer be able to recover it.